Click on the links below to get to the relevant section.
- Customizing your product
- Product use
- Placing an order
- Gifts and Gift cards
- Returns and Refunds
- Customer Care
Customizing your product
How do I know the right blanket size for my kid according to his/her age?
- Bassinet blankets: Newborns until 6 months.
- Cot blankets: 6 months to 3 years
- Single bed blankets: 3-8 years
What designs are available for personalized blankets?
How do I get a preview of my personalized product?
Which other personalized products do you offer apart from blankets?
What is the difference between Single Bed and Adult Throw?
My kid is above 8 years, which blanket size should I order?
How many sizes are available for Adult blankets?
- Throw: A lovely addition to your couch or just something additional to snuggle in bed
- Blanket-medium: Should suffice for a single bed
- Blanket - large: Should suffice for a double bed
Can two names be written on the blanket?
- How should I wash and care for my Namelyco product?
All our products come with wash-care instructions. You can also find these on the Product page on our website.
- Is the blanket safe for newborns?
Disclaimer: Please make sure the blanket is placed in a way that is comfortable for the baby and in-line with safety procedures.
Placing an order
- How do I place an order?
- How do I track my order?
- I did not receive an order confirmation email. What do I do?
- Is there a COD option available?
- What forms of payment do you accept?
Gifts and gift cards
- I want to send my order as a gift to someone. What are the gift wrapping charges?
All orders are packaged in a gorgeous cloth carry bag and wrapped in tissue paper making them the perfect gift. We also send along a notecard for you to write in.
- How do I use my Namely Co Gift Card?
At checkout in the “information” step, enter the Gift card code into the box provided in the right hand panel that has your order details. The Gift card amount will be applied to your order. In case there is a balance amount, you can proceed to pay that online.
- I want a note to be written with my gift. What do I do?
Once you place your order, you can reply to your order confirmation email with the text you would like to have written on your gift. We will make sure to add it to your package.
- Do you take large orders for weddings or corporate events?
Yes, please contact us at firstname.lastname@example.org or send us a Direct Message on our Instagram channel @namelyco.in
- Do you charge extra for shipping?
We apply a flat Rs. 150 shipping fee for all orders below Rs. 2000. Shipping is free for all orders above Rs. 2000.
- What is the delivery time? In how much time will I receive my order?
We ship out all orders within 8 business days. Depending on where we are shipping to, orders take between 2-7 days to arrive. Please reach out to us in case you have any questions about the delivery date of your order.
- Do you ship internationally?
We currently only ship domestically within India.
- I want my order earlier than the shipping time provided. What do I do?
Please contact our care team and we will try and help you out as best we can.
Returns and Refunds
- I want to return my order. What do I do?
Since our products are customized, we do not accept returns.
- Is there a return/exchange policy?
Please refer to our return policy here.
- How do I connect with the customer care?
Contact us via website chat, email at email@example.com or send us an Instagram Direct Message. During business hours (Monday to Friday 11:30 to 6:30 pm) you can call us or leave a message on WhatsApp at +919372768780.
- Can I make changes to an order I already placed?
If your order has already been processed, then it will not be possible for us to make any changes. But in case it has not yet been processed, we will do our best to accommodate any text/design changes you may have. Please reach out to our care team for this.
- How many products can I order at one time?
As many as you’d like! In case it’s an especially large order and for some reason, you experience technical issues, please don’t hesitate to contact us.
- Are you available at any retail stores?
No, we are not available at any retail stores. However, we retail our products through luxury baby shopping destinations.